How to deal with reports (Plugin Store)
Posted: 26 Aug 2019, 11:53
For legal reasons the Plugin Store contains an anonymous report feature where users can enter a text to specify a reason for the report. This text will only be visible to the creator of the plugin and Plugin Store moderators. The number of reports won't be visible to the public and therefore won't have any impact on visibility or ratings.
There are various types of reports:
There are various types of reports:
- Legal reports
These reports are the most important ones. They indicate legal implications of a plugin (e.g. copyright violations, see this topic) and are usually handled by plugin moderators by removing the plugin. Luckily, this type of reports is quite rare. - Bug reports
This type of report is supposed to be handled by plugin creators. The users specify what kind of issue they experience and how to produce it. If you need further assistance on solving the issue you might create a new topic for it in the Problems and Errors forum. The most common issue is using the same id(s) in different plugins in the Plugin Store. To solve this, usein objects that you define in multiple plugins. By doing so, only the first definition will be used (of course, the definitions should be identical for that to work properly).Code: Select all
"once":true
Unless Plugin Store moderators can reproduce the issue your plugin(s) won't be suspended because of bug reports. - Feedback
In the past it was possible for players to enter a generic text for reports which caused abuse of the report functionality by using it to provide general feedback about the plugin to the creator. Nowadays, reports don't feature a generic text anymore, instead players can pick a category which they think fits to their report. For general feedback they can now use the comment functionality that is built-in right into the Plugin Store. - Other
Unfortunately, reports are also (actually most of the time) used for other reasons like spam. If your plugin(s) receive a lot of spam reports don't worry, you're not alone nor will it have any impact on your plugin(s). Plugin Store moderators will delete old reports from time to time to keep things clean.