Game crashes trying to launch (PC)

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AwsmCrprs
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Game crashes trying to launch (PC)

#1

Post by AwsmCrprs » Sat Jul 27, 2019 2:18

I recently bought the PC version of TheoTown on Steam, but when I click play Steam shows it as running for a few seconds before stopping. I've checked, and the Java instance shows up in task manager for a few seconds in sync with Steam's 'Running' message. After trying a couple things from these forums and the Steam Community page, I couldn't get it to work.

Here's the crashlog that generated in C:/Users/-/TheoTown:

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, v: 0 (Desktop)
1.7.51p (751), p:true

com.badlogic.gdx.utils.GdxRuntimeException: OpenGL is not supported by the video driver.

com.badlogic.gdx.utils.GdxRuntimeException: OpenGL is not supported by the video driver.
	at com.badlogic.gdx.backends.lwjgl.LwjglGraphics.createDisplayPixelFormat(LwjglGraphics.java:356)
	at com.badlogic.gdx.backends.lwjgl.LwjglGraphics.setupDisplay(LwjglGraphics.java:250)
	at com.badlogic.gdx.backends.lwjgl.LwjglApplication.mainLoop(LwjglApplication.java:146)
	at com.badlogic.gdx.backends.lwjgl.LwjglApplication$1.run(LwjglApplication.java:128)
Caused by: org.lwjgl.LWJGLException: Pixel format not accelerated
	at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method)
	at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52)
	at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247)
	at org.lwjgl.opengl.Display.createWindow(Display.java:306)
	at org.lwjgl.opengl.Display.create(Display.java:848)
	at org.lwjgl.opengl.Display.create(Display.java:757)
	at com.badlogic.gdx.backends.lwjgl.LwjglGraphics.createDisplayPixelFormat(LwjglGraphics.java:348)
	... 3 more
And here are my important PC stats:

Code: Select all

OS Version: Microsoft Windows 10 Home 10.0.17134 Build 17134
System Model: Dell Latitude E6410 (x64)
Processor: Intel Core i5 CPU M520 (2.40GHz, 2 Cores)
Installed RAM: 4GB
Total RAM: 3.86GB
Available RAM: 1.56GB
Video Adapter: Intel HD Graphics
Video Adapter Driver Version: 8.15.10.2900
Video RAM: 1.71GB
Extra Info:
Latest Available Java (8u221)
Latest Available Graphics Drivers
Latest Available Windows Update

Mikhaylbum
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Game crashes trying to launch PC

#2

Post by Mikhaylbum » Tue Jul 30, 2019 10:16

Hi, I downloaded the game about an hour ago and after installing it, found that the game crashes for me after the downloader has finished checking the files.are there any known solutions for this?

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Re: Game crashes trying to launch (PC)

#3

Post by Lobby » Tue Jul 30, 2019 20:11

@AwsmCrprs hi, I am sorry to hear that. Ensure that you have the newest graphics drivers installed on your device. I will allow the game to use software rendering if the driver signals that it doesn't support OpenGL; that update should be available within some hours. However, that might have some performance drawbacks.

@Mikhaylbum do you get the same error as AwsmCrprs?
...Have a nice stay

phl
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Re: Game crashes trying to launch (PC)

#4

Post by phl » Wed Oct 30, 2019 1:25

Apologies if I just add my problem here, the log looks quite similiar. I have no graphics card on this machine, os is Win7. It did work on another laptop without a graphics card. Hope there is a way to get it running, the kids love it ;)
TheoTown_LogError.png
Best,
Phil

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Re: Game crashes trying to launch (PC)

#5

Post by Lobby » Wed Oct 30, 2019 10:24

Hi Phil,

based on that the Laptop doesn't have a graphics card I assume that it is running on integrated graphics. In that case please ensure that you've installed the newest drivers for your chipset. How old is the Laptop and what CPU is it using? If you have no Java installed on your PC it might help to do so as the game uses an integrated one otherwise that might cause trouble.
...Have a nice stay

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