startup error

[jefrosenij]

the game just does not start, the black screen and the game shutdown.
no crash.txt
in log.txt only
[1.9.46p] 2020/11/10 16:49:15: Startup
[1.9.46p] 2020/11/10 17:02:24: Startup
[1.9.48p] 2020/11/10 21:22:55: Startup

I noticed that if you delete the game from the phone and download it back, it will work, but if you log into my given account, the problem will return to the phone

[CommanderABab]

How much memory do you have?

[jefrosenij]

How much memory do you have?

in PC: 8 GB RAM, 1TB HDD.
in phone: 3GB RAM, full memory 32GB.
before that I played on pc 70 hours of game

[Jeremiah Stephens]

And game version?

[jefrosenij]

And game version?

[1.9.46p] 2020/11/10 16:49:15: Startup
[1.9.46p] 2020/11/10 17:02:24: Startup
[1.9.48p] 2020/11/10 21:22:55: Startup

versions are written here

[jefrosenij]

@CommanderABab @Lobby

[Lobby]

Hi, I am sorry to hear this. I've checked your account for corruption but without success. When exactly does it go black/crash? When it crashes on Android, is there some sort of error message?

[jefrosenij]

Hi, I am sorry to hear this. I've checked your account for corruption but without success. When exactly does it go black/crash? When it crashes on Android, is there some sort of error message?

The black screen appears instantly when the game starts, I can record a video of the game launch for you.
There are no error messages on the android, it crashes just like on the pc.
I realized the possible reason that my friend logged into his account from my pc when he was at my house. He wanted to play with the pc, but since there were files on the computer about the online regions, when you log back into my account, the game does not want to start up

[Lobby]

Thank you, a video of the issue would be useful, indeed. What version are you using on Android right now?

[jefrosenij]

version for android - 1.9.37а
video - www.youtube.com/watch?v=StGneYaRIdM