Page 1 of 1

Recover in-app purchases...

Posted: Sat Apr 06, 2019 2:12
by gvictorff
Hello! After a long time without playing, I decided to go back ... I had made several purchases with diamonds in the game (example: underground wires, forest chalet). After I reinstalled, these purchases are "gone" ... Is there any way to get them back? PS: When I uninstalled, I was logged into Google, reinstalling, I also logged on google, but even so, my purchases do not appear! Any way to solve?

Re: Recover in-app purchases...

Posted: Sat Apr 06, 2019 3:13
by Ølsken
Strange... It should restore data if you're logged into a google account. Are you sure you're using the correct account?

Re: Recover in-app purchases...

Posted: Sun Apr 07, 2019 4:25
by gvictorff
Bearbear65 wrote:
Sat Apr 06, 2019 3:13
Strange... It should restore data if you're logged into a google account. Are you sure you're using the correct account?
Yes, i'm at the corret acount; And there's more, even with the "not purchased" items after the reinstallation, there are some of them in my city ... (like for example the Underground wires), even with them no longer bought, there are still some in my city. .. ) Very strange... :(

Re: Recover in-app purchases...

Posted: Sun Apr 07, 2019 4:29
by CommanderABab
Yes, things built in a city won't be removed just because they aren't currently buildable.

Re: Recover in-app purchases...

Posted: Sun Apr 07, 2019 4:31
by gvictorff
CommanderABab wrote:
Sun Apr 07, 2019 4:29
Yes, things built in a city won't be removed just because they aren't currently buildable.
But, solution to the problem... ?

Re: Recover in-app purchases...

Posted: Sun Apr 07, 2019 9:01
by soumya-8974
@zFlamee, I have done the same, but I do not have any problems like you.

Re: Recover in-app purchases...

Posted: Sun Apr 07, 2019 11:46
by Lobby
When you say your are logged into Google, do you actually mean Google Games within the game (the thing that allows your to display leaderboards and achievements)? Because it's insufficient if just your device is connected since the game has no access to that.

Once you are connected to Google Games (and were connected to it on your previous device, too) it should synchronize itself after a short amount of time (at max some hours I would say). If it that doesn't work please write me a pm so I can have a closer look at your issue.

Re: Recover in-app purchases...

Posted: Mon Apr 08, 2019 21:17
by cesareborgia94
soumya-8974 wrote:
Sun Apr 07, 2019 9:01
@zFlamee, I have done the same, but I do not have any problems like you.
If you have no problems, then don't meddle in their affairs.

Re: Recover in-app purchases...

Posted: Tue Apr 09, 2019 22:29
by gvictorff
Thanks for everyone's help (no matter how!). I was able to recover my purchases; I cleaned Google Games cache, and then I joined the game ... And it worked! Thanks

Re: Recover in-app purchases...

Posted: Tue Apr 09, 2019 22:30
by gvictorff
Lobby wrote:
Sun Apr 07, 2019 11:46
When you say your are logged into Google, do you actually mean Google Games within the game (the thing that allows your to display leaderboards and achievements)? Because it's insufficient if just your device is connected since the game has no access to that.

Once you are connected to Google Games (and were connected to it on your previous device, too) it should synchronize itself after a short amount of time (at max some hours I would say). If it that doesn't work please write me a pm so I can have a closer look at your issue.
Thanks Lobby!