Regarding online service interruption

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JustAnyone
Developer
Posts: 3682
Joined: 23 Jul 2017, 12:45
Location: Easter Island
Plugins: Showcase Store

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Regarding online service interruption

#1

Post by JustAnyone »

Hello, we are currently experiencing intermittent TheoTown online service interruptions due to a significant surge in new players. We are monitoring the servers closely and will provide updates as they become available.

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JustAnyone
Developer
Posts: 3682
Joined: 23 Jul 2017, 12:45
Location: Easter Island
Plugins: Showcase Store

Platform

Re: Regarding online service interruption

#2

Post by JustAnyone »

Some plugin store functionality has been temporarily disabled as we work to stabilize the service.

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JustAnyone
Developer
Posts: 3682
Joined: 23 Jul 2017, 12:45
Location: Easter Island
Plugins: Showcase Store

Platform

Re: Regarding online service interruption

#3

Post by JustAnyone »

We’re currently observing login issues on Android. Because of the rapid increase in players, we have hit the capacity limits for Google Play Games services. We are already in contact with Google to increase these limits, while we simultaneously work on resolving other service issues on our end.

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JustAnyone
Developer
Posts: 3682
Joined: 23 Jul 2017, 12:45
Location: Easter Island
Plugins: Showcase Store

Platform

Re: Regarding online service interruption

#4

Post by JustAnyone »

Online mode, plugin search and plugin comment search has been temporarily disabled.

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JustAnyone
Developer
Posts: 3682
Joined: 23 Jul 2017, 12:45
Location: Easter Island
Plugins: Showcase Store

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Re: Regarding online service interruption

#5

Post by JustAnyone »

Hello everyone,

The recent surge of players from Indonesia has been incredible to see, but it has pushed our current infrastructure to its absolute limit.

To be transparent with you all: our server architecture wasn't built to handle 100 times the usual load. We’ve reached a technical ceiling where we can't just add more servers to solve the problem. The current system has hit its limit, and we’ve had to make some tough calls to keep the core services from collapsing entirely.

Our main priority right now is keeping the Plugin Store accessible, as we know how vital it is for your cities. However, to keep it running at all under this pressure, we have had to temporarily disable:
  • Online Mode
  • Plugin Store Search (including comment search)
  • Other non-essential Plugin Store features
We are monitoring the situation closely, but please understand that these features may remain offline or intermittent until the traffic stabilizes. We’re doing what we can within our technical constraints to keep the lights on.

Thank you for your patience and for being part of this wild ride!

Your TheoTown team

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