TheoTown

The Christmas bundle including 200 gems, ICC Tower. Christmas building package and Fast time manager is in error, I have been charged twice for it and yet not received any of the items. I will refund via google, but I am telling you here because it is a major big. I really hate paying for something I don't receive! Grrrrr

Hi, I am sorry to hear that.

For reference, what device and what version of the game are you using (for that, see at the bottom of the game menu)?

In case you have trouble getting your refund don't hesitate to contact me directly via lobby@blueflower.io

I was able to get the refund via google, 1 of the purchase attempts was canceled automatically anyway so only had to refund 1 manually, then I tried purchasing again and it was 3rd time lucky, theotown has the correct money and I have the Christmas package. I have Huawei P9 android 4.0, game version v1.9.5.1a (1951)

Thank you, I am confident that I was<<were lol>AB> able to fix the issue remotely

Thanks Lobby, have a nice Christmas holiday eat lots of Turkey